Guidelines and examples on how to respectfully communicate and interact with others on the Internet.

An international research and consulting firm, publishes the Online Customer Respect Index (CRI) and provides industry and company-specific research and analysis to help companies increase sales and customer retention by improving how they treat their customers online.

Guidelines for using Internet e-mail and mailing lists politely.

Gives a summary of the important points of e-mail, mailing list, USENET, and chat etiquette.

Provides guidance on how to use e-mail and the Internet in various social situations.

A guide to all aspects of electronic communication, including Telnet and FTP. A question and answer section is also given.

This is the full text of RFC 1855, which is the unofficial standard work on electronic etiquette.

Gives a description of the main rules of online etiquette. A quiz, mailing list, and ordering information for an etiquette book are also provided.

Information on netiquette, quizzes, advice, e-zine and forums.

An article on professionalism, ethics and courtesy on the Internet, with special reference to e-mail, bulletin board, and chat communications.