DMOZ - Business: Customer Service: Education and Training

Education and Training

This category lists businesses and individuals which specialize in customer service education and training.

Related categories 3

Sites 40

Caliluna Consulting

Provides online customer service training for employees and managers to increase profits and improve business.

Ceres Innovations Inc.

The CERES model places employees at the center of customer relations within the company

Corporate Dynamics, Inc.

Training and consulting solutions for customer service, sales, and management related issues.

Craig Harrison's Expressions of Excellence

Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.

Customer Focus, Inc.

On-site customer service training for service representatives.

Customer Service Review, Inc.

Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

Customer Service University

Provides customer service videos and training programs. Includes online ordering and contacts.

CustomNet Services

Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

Dionco Inc.

A retail consulting firm specializing in retail selling skills and customer service skills.

Expressive Concepts

Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.

Ford, Lisa

Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

Gehegan & Associates

Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.

Global Learning Partners, Inc.

Training and consulting company offers performance improvement and continuining education programs.

Impact Learning Systems

Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

Interaction Metrics

Customer service audit specialists.

JoAnna Brandi & Company, Inc.

Customer care training program for managers.

Jones Associates

Specializes in researching, preparing and delivering training programs

KL Consultancy

Offers customer service training programes. Profile and courses.

Learning Curve

Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

Learning Journey, Inc.

Solutions to help increase employee morale and give better customer service through communication and corporate culture.

LMR Associates

Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.

M2S2 Communications

Provides services focused on the telephony industry. Profile, events and contact information.

Mark Eppler & Associates

Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

Martrain Ltd

Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

Measure-X

Customer service and retention training and measurement. Includes testimonials and services.

Myra Golden Seminars

Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

Optimum Operating Procedures and Services Pty Ltd

Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)

Oriel Training

Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

Peak Performance International Pty Ltd

Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

The Physics of Customer Service

International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.

Professional Edge

Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.

Scott Brown

Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.

Service Quality Institute

Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

Service Strategies

Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.

Signature Worldwide

Offers customer service and sales skill training programs. Events calendar, and newsletter.

SunShower Learning

Video-based training program to inspire positive attitudes in front-line customer service employees.

T & T Training

Customer service training and consultancy.

Telephone Doctor

Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

Thank You Very Much, Inc.

Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.

Tooty Inc.

Customer service and sales strategy evaluating, developing, training and monitoring.