DMOZ - Business: Business Services: Customer Management

Customer Management

Customer Relationship Management (CRM) consists of the gathering of detailed information about a company's customer base, the history of their purchases, requests, general buying patterns, and feedback, both positive and negative.

Subcategories 6

Customer Support

Data Management

Industry Analysts

Sales Force Automation

Associations

Conferences

Related categories 1

Sites 13

21CRM Systems

Customer relationship management implementation and consulting specialists with offices in Canada and the USA.

The Cross Country Group

Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.

Customer Inc

Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.

Harte-Hanks, Inc.

World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)

The Interchange Group

Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.

Joe Turner

Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982

Kovair Inc.

Consulting services covering CRM and strategic relationship management.

Mamut

Provider of CRM and Internet solutions to small businesses worldwide.

MindTree Ltd

Global information technology and research and development consulting company, providing offshore software development, product engineering and outsourcing services. Locations in USA, Asia and Europe.

NowDocs

How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for time sensitive documents.

Softlab

IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.

Strengthbank

Offers professional keynote and customer service seminars.

TeleTech

Customer management, business-process and database-marketing solutions. Includes news and resource library.